Hi, I’m Jen, and I’m excited to be part of the team at IBSI. I have many years of experience in the human services and social services fields, and am honoured to be part of someone’s experience through counselling. I know that asking for help can be complicated and sometimes scary, and having support to navigate stressful life circumstances can make a big difference.

I am a person-centred, inclusive practitioner, and use a variety of modalities including narrative therapy, solution focused brief therapy, acceptance and commitment therapy, and existential therapy. My approaches will be tailored to meet your needs, focusing on your goals, values, and beliefs.

I look forward to making connections and being part of your growth and healing.

Hi, I’m Jen, and I’m excited to be part of the team at IBSI. I have many years of experience in t... Read More

Antonio (Tony) De Santis

Master of Arts in Counselling Psychology - Student Counsellor

Language(s) spoken: English

Hi there—my name is Antonio, though most people know me as Tony. I’m a student counsellor attending Yorkville University, looking to complete my Master of Arts in Counselling Psychology. I have a background in criminal justice alongside my psychology expertise. I have previous experience working in the mental healthcare field, offering counselling and support to youth and parents alike. I am deeply passionate about working in the helping field to improve the mental well-being of my community and each person I come in contact with. I understand the ups and downs of life and how difficult each obstacle can be. Though I believe in the strength and determination of each person, alongside their support networks, to ensure success in the life circumstances each person faces.

I’ve always had an interest in understanding people’s minds, using my genuine curiosity as atool to aid in the therapeutic process. During my sessions, I strive to provide an open and

accepting environment for each person seeking support. This includes incorporating

collaboration, culture, and personal identity into each counselling session. I emphasize the importance of empathy and emotional validation through active listening while providing evidence-based interventions and useful resources to benefit each person seeking support. This happens alongside providing psychoeducation to assist everyone in understanding the processes of therapy and what they’re experiencing. Knowledge is power and the key to therapeutic success.

I practice counselling from a holistic approach, meaning that I enjoy using a variety of

techniques during counselling sessions to match the needs of the people I’m working with. I have experience applying interventions including person-centred therapy (PCT), cognitive

behavioural therapy (CBT), dialectical behaviour therapy (DBT), acceptance and commitment therapy (ACT), and solution-focused brief therapy (SFBT). Additionally, I strategically incorporate skills and concepts from psychodynamic theories while operating from a strengths-based mindset, highlighting the skills and abilities of each person I work with.

These techniques allow me to work with a variety of difficulties, including psychiatric conditions such as anxiety and depression. I also have experience working with neurodivergence, helping navigate life changes and self-exploration for personal development, improving relationships and communication, managing stress and enhancing self-care, setting goals, and developing constructive coping mechanisms. Anyone aged 10 or above is welcome to access my services.

Beyond psychology and counselling, I have interests in video games, music, movies, shows, and reading. I look forward to learning more about and connecting with each person seeking support, discovering your hobbies and what makes you, you.

Antonio (Tony) De Santis Master of Arts in Counselling Psychology - Student Counsellor Language... Read More

Francine Douglas, Master Level Intern

I am Stó:lō from Sts’ailes Nation and Tsimshian from Metlakatla Nation. My counselling is rooted in the teachings of land, story, and relationship.

I support clients carrying trauma, stress, emotional pain, or coping patterns that no longer serve them, helping them return to safety and resilience. My work integrates somatic and polyvagal-informed practices, along with narrative and relational-cultural approaches, within a trauma-informed, client-centered relationship.

I am also involved with Sacred Circle Wellness, supporting healthcare grounded in Indigenous knowledge. I hold a BA from UBC and am completing a MA in Counselling Psychology from City University.

Francine Douglas, Master Level Intern I am Stó:lō from Sts’ailes Nation and Tsimshian from Metla... Read More

Hello, I’m Ashton, a dedicated and compassionate Registered Social Worker with a passion for making a positive impact. With two years of hands-on experience, I have worked across diverse areas within the field, including supporting seniors, navigating the complexities of the criminal justice system, assisting youth, and addressing challenges related to substance misuse.

I believe in the power of human connection and the importance of creating a safe space for individuals on their unique journeys. I am excited about the opportunity to meet you, understand your needs, and provide the support you require. Let’s embark on this journey together, as I am committed to making a meaningful difference in the lives of those I serve.

Hello, I’m Ashton, a dedicated and compassionate Registered Social Worker with a passion for maki... Read More

Life can feel heavy. At times, we may feel stuck in patterns or experiences that feel overwhelming to carry alone. Let me offer you a space to breathe, explore, play, laugh, cry, and continue healing.

I support children (3+), youth, and adults in areas such as trauma/PTSD, anxiety, grief, chronic pain, and life transitions. I also have experience supporting Indigenous peoples and neurodivergent individuals.

A meaningful aspect of my practice is supporting adoptees. Adoption is a traumatic experience, and as an international adoptee, I help clients explore their origins, (multicultural) identity, and (birth/adoptive) family relationships.

I take a person-centred, integrative approach, using evidence-based modalities such as Internal Family Systems (IFS), Synergetic Play Therapy, CBT/ACT, and Narrative Therapy. For trauma processing, I offer EMDR and Observational Experiential Integration (OEI).

You are welcome here, just as you are!

Life can feel heavy. At times, we may feel stuck in patterns or experiences that feel overwhelmin... Read More

Hi, I’m Jess!

I’m so glad you’re here. Reaching out for counselling can feel like a big step, and it takes courage just to land on this page. My hope is to make that step feel lighter by offering a space where you don’t have to carry things on your own.

My approach is warm, down-to-earth, and collaborative, with space for both meaningful reflection and moments of lightness. I believe counselling doesn’t have to feel heavy all the time — sometimes laughter or sparks of joy can be part of the healing too.

Together, we’ll explore what’s been weighing you down, untangle the difficult parts, uncover your strengths, and find practical tools you can use in daily life.

I often support clients who are navigating stress, anxiety, self-worth struggles, or major life transitions. At the same time, I welcome people from all walks of life, with a wide range of experiences and goals. Whatever brings you here, this is your space.

Clients often tell me they appreciate my calm, approachable presence and the uplifting energy I bring to our sessions. I don’t believe in quick fixes; real change takes time and compassion. Wherever you are starting from, know that you don’t have to walk this path alone — I’d be honoured to walk it with you.

Hi, I’m Jess! I’m so glad you’re here. Reaching out for counselling can feel like a big step, an... Read More

Hi, my name is Zahnil!

Having grown up in a first-responder family, as well as working in Public Works over the past few years, I can understand how difficult it can be and how much courage it takes to make the decision to enter counselling. I am here to support you throughout the entire process, so that you can reach the goals that you want to achieve.

I take a non-judgmental, person-centred, and strengths-based approach to counselling, creating a safe and collaborative space for clients to explore their experiences and discover meaningful pathways forward. Every individual holds unique strengths and inner resources, and I work alongside clients to uncover these abilities so that they can be applied in other areas of their lives.

People would describe me as an inviting and understanding individual who puts the needs of the client first. I am also grounded in the belief that clients are the experts in their own lives. This means that I am committed to learning and honouring your rich cultural background, heritage, and experiences. I approach every interaction with curiosity, respect, and cultural humility, ensuring that clients feel seen, heard, and empowered.

It would be an honour to walk beside you through your journey and help you achieve your goals! I look forward to working with you!

Hi, my name is Zahnil! Having grown up in a first-responder family, as well as working in Public... Read More

Hello and welcome. My name is Terresa McKenzie, and in addition to being a pretty fabulous person (my special people tell me this anyway) I am also a Registered Clinical Social Worker (RCSW), and the clinical director of Inner Balance Solutions (IBSI).

With over a decade of experience and education in my field, I’ve worked with people from all walks of life in various ways. I work with people of all ages, and I’m happy to work with individuals, couples, and families.

As an RCSW, I’m comfortable and qualified to diagnose many mental health conditions and often do this in collaboration with a client’s existing health team.

I am currently not accepting new clients but we have an awesome team to chose from.

Hello and welcome. My name is Terresa McKenzie, and in addition to being a pretty fabulous person... Read More

Hi! My name is Jessica. What’s your story? I’m a registered social worker, psychotherapist trained in Narrative Therapy, Dialectical Behavior Therapy, and Mindfulness. I hold a BA, BSW, and MSW. My approach to therapy is Humanistic and Existential - I like to explore the big questions about what our lives mean! Working with me looks like exploring the influence of external systems upon our lives, giving space to both the spirit and the mind, and making friends with our more complex emotions. I believe you have the tools inside you to chart your own path, and that our relationship is the vehicle for healing - we are not meant to do this work alone! I look forward to embarking on this journey with you. I am available virtually for residents of British Columbia and Ontario.

Hi! My name is Jessica. What’s your story? I’m a registered social worker, psychotherapist traine... Read More

“I like to use a collaborative approach to counselling, where you are in control of where counselling takes you.

Being solution focused means that we will look to find the path towards the goals you set.”

“I like to use a collaborative approach to counselling, where you are in control of where counsel... Read More

Hello and Welcome! Navigating the decision to start therapy can feel daunting. So, finding the right therapist who resonates with your needs is pivotal in your therapeutic journey. Life presents us with a multitude of challenges, stemming from both internal struggles and external circumstances. Within each challenge lies an opportunity for profound growth and understanding. As your therapist, my goal is to provide a safe and comfortable environment to empower you to face these challenges, promote mental and emotional wellness, and build healthier relationships. My approach is trauma-informed and person-centred, integrating elements of different therapeutic modalities such as CBT, narrative therapy, Internal Family Systems (IFS), and ACT, empowering you to develop healthier coping strategies and enhance self-awareness. I offer services in English, & am also proficient in conversational Farsi. Whether you’re struggling with anxiety, navigating a major life transition, or seeking greater fulfillment and meaning, I am here to support you every step of the way. I look forward to working together.

Hello and Welcome! Navigating the decision to start therapy can feel daunting. So, finding the ri... Read More

I am a warm, culturally competent, trauma-informed helping professional with experience in domestic and family violence counselling, youth counselling, crisis counselling, grief counselling, and emergency mental health.

I support those who have experienced childhood abuse, sexual trauma, relational abuse, and those affected by serious and persistent mental health challenges and/or substance use.

I take a strength-based, person-centered approach and am well versed in various evidence based therapeutic modalities such as cognitive behavioral therapy, solution focused therapy, narrative therapy, polyvagal-informed therapy, and Internal Family Systems.

I help clients discover and acknowledge their unique set of strengths and abilities, aiding them to develop more compassion and empowerment to embark on their healing journey and restore vitality and well-being.

I believe in the healing power of warmth, deep connection, care, and open-hearted presence, by creating therapeutic conditions that offer safety, refuge, and hope and encouragement.

I would be honored to support you in your mental health recovery.

Let’s connect, collaborate and recover.

I am a warm, culturally competent, trauma-informed helping professional with experience in domest... Read More

Justin is a Canadian Certified Counsellor, having obtained his master’s degree in counselling psychology in 2021. He uses a person centered approach and view counselling from a trauma informed lens. He specializes in assisting clients experiencing trauma, anxiety, depression, grief, low self-esteem, anger and many other mental health challenges. Justin is well trained in multiple counselling modalities in order to use skills and interventions that will best support the client’s needs.

Justin is a Canadian Certified Counsellor, having obtained his master’s degree in counselling psy... Read More